Keystone Physiotherapy provides quality, personalized, comprehensive Physiotherapy care to individuals of all ages and physical abilities. We are a team of highly skilled, experienced, empathetic professionals who promote health and independence with evidence based, hands-on care and education. We work with each individual to achieve his/her goals, maximize his/her function, and to develop a plan to prevent injury recurrence.
To work with individuals to promote health and well being through high quality education and skilled, evidence based, personalized care.
Frequently Asked Questions
What is Physiotherapy?
Physiotherapy is a primary care, autonomous, client-focused health profession dedicated to improving quality of life by:
- Promoting optimal mobility, physical activity and overall health and wellness;
- Preventing disease, injury, and disability;
- Managing acute and chronic conditions, activity limitations, and participation restrictions;
- Improving and maintaining optimal functional independence and physical performance;
- Rehabilitating injury and the effects of disease or disability with therapeutic exercise programs and other interventions; and
- Educating and planning maintenance and support programs to prevent re-occurrence, re-injury or functional decline.
Canadian Physiotherapy Association, 2012
What should I expect from the first visit?
The initial assessment is an integral step in your path to recovery and improved health. The session lasts 45-60 minutes. This is your opportunity to discuss why you are visiting our clinic and for us to learn your goals and wants from your treatment. Our assessment will include:
- a detailed review what brings you to the clinic and your medical history;
- a full biomechanical examination that may involve range of motion, strength and other specialized tests. You may be required to wear shorts or a gown for better visibility;
- an outline of our assessment findings, discussion about your treatment plan and timelines involved for recovery;
- answers for any additional questions or concerns you may have.
What should I bring to my first session?
You should bring your private health insurance information, any medical referrals or relevant test results you may have and any special braces or shoes that you may use.
Feel free to bring your own shorts if this is a lower body or back issue or a tank top if your issue is in the upper back, neck or arm. We can also provide you with shorts and a gown as well.
How long are the treatment sessions?
Your treatment sessions can range from 30-60 minutes depending on your needs.
Your session may involve various forms of manual therapy, modalities (such as ultrasounds, TENS, electrical muscle stimulation or acupuncture), exercise specific to your injury and education and consolation.
How is Physiotherapy funded?
Many extended health care policies provide physiotherapy coverage. However, we always recommended that you contact your provider to determine if you are covered and the amount that your provider will provide.
We will require you for pay for your services however, we will immediately provide you with an insurance form you can submit to your provider for reimbursement.
We do direct bill for workplace injuries (once you are approved for treatment with WCB) and for motor vehicle injures (once we have obtained the proper documentation from your insurance provider and you have exhausted your private health care plan).
If there are any concerns with funding we encourage you to discuss this with your physiotherapist. Many conditions that we see are successfully treated in a time and cost effective manner. In order to expedite a quick recovery, we always give home exercises and suggestions to help manage and treat your condition.
Do I need a doctor’s referral for Physiotherapy?
No. Physiotherapists are considered Primary Health Care Providers, meaning Physiotherapists have the expertise to assess patients directly. If you have private health care insurance, however, you may need a doctor's referral for reimbursement for physiotherapy services. It’s best to contact your insurance provider to see if you need a doctor's referral.
I received a doctor’s referral for another Physiotherapy clinic. Can I still come to Keystone Physiotherapy?
Yes you can! As a client you can choose your physiotherapist provider. We offer day and evening appointments from a skilled group of Physiotherapists. Our biggest and most valuable referral source is our returning clients and word of mouth.